Patient Access Specialist

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We are dedicated to a client-centered mission that achieves measurable outcomes through a culture of diversity and inclusion. Driven by our innovative integrated behavioral model, we empower our team to make a meaningful impact every day.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team!  When you join our organization, you are connecting to a committed and caring group of colleagues.

We are currently in search of an experienced Patient Access Specialist for our Frederick, MD location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. The employee, under the supervision of the Lead Nurse Practitioner will perform lab testing on specimens as directed in a CLIA waived laboratory. Position consists of a mixture of Patient Access and Laboratory Technician responsibilities based on clinic need, at the discretion of clinic Center Director and other company leadership.

• Full Time Position
• 1st Shift 5:30am - 1:30pm/ 8 hours daily (Mon-Fri with possible occasional evening/weekend when needed)

Patient Access Specialist Responsibilities:

• Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance
• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
• Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
• Maintain cleanliness and order of front desk and waiting room areas